Refund policy
At Bijuteri, customer satisfaction is our priority. We are committed to providing high-quality products and a positive shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.
Please read this Refund Policy carefully to understand your rights and responsibilities regarding returns, refunds, exchanges, and cancellations.
30-Day Return Policy
Customers may request a return within 30 days from the date of delivery.
To be eligible for a return, the product must:
• Be unused and in its original condition
• Be returned with original packaging
• Include all accessories, manuals, and included materials
• Be accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following products are not eligible for return or refund:
• Final Sale items
• Gift Cards
• Personalized or customized products
• Products showing signs of use
• Products damaged due to misuse after delivery
• Products returned without original packaging
• Products returned beyond the return period
How to Request a Return
Before returning any item, customers must contact our support team to obtain return authorization.
Contact Information:
Email: info@bijuteri.shop
Phone: +1 380 260-3245
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Unless the return is due to a damaged, defective, or incorrect item:
• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable
• Customers should use a trackable shipping service whenever possible
Bijuteri cannot guarantee responsibility for returned packages lost during transit.
Return Address
Bijuteri
10 Greyton Ln
Houston, TX 77024
United States
Damaged, Defective, or Incorrect Products
We carefully inspect orders before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.
Please provide:
• Order number
• Photos of the product
• Photos of the shipping packaging
After review, we may provide:
• A replacement item
• Store credit
• Partial refund
• Full refund
• Another appropriate solution
Return Inspection Process
Once a returned product is received, our team will inspect the item to verify eligibility.
Refund approval depends on:
• Product condition
• Compliance with return requirements
• Verification of purchase information
Customers will be notified regarding the status of their return and refund request.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Most refunds are processed within 5–10 business days after approval.
Actual processing times may vary depending on your bank, credit card company, or payment provider.
Late or Missing Refunds
If you have not received your refund:
• Check your bank account again
• Contact your credit card provider
• Contact your bank regarding pending transactions
Processing delays occasionally occur due to financial institutions.
If the issue remains unresolved, please contact our support team.
Exchanges
We only replace products that arrive:
• Damaged
• Defective
• Incorrect
Exchange requests must be approved before items are returned.
Please contact customer support to begin the exchange process.
Order Cancellations
Orders may be canceled within 12 hours of placement.
After this period, orders may have already entered processing or shipment and cannot be canceled.
If the order has already shipped, customers may request a return after delivery in accordance with this policy.
Chargebacks and Payment Disputes
Customers are encouraged to contact Bijuteri directly before initiating a chargeback or payment dispute.
Most issues can be resolved quickly through our customer support team.
Unauthorized chargebacks may delay future order processing and support services.
Policy Updates
Bijuteri reserves the right to modify this Refund Policy at any time without prior notice.
Any updates will become effective immediately upon publication on this page.
Contact Us
If you have questions regarding this Refund Policy, please contact us.
Bijuteri
Email: info@bijuteri.shop
Phone: +1 380 260-3245
Address: 10 Greyton Ln, Houston, TX 77024, United States